after customer relations management? What is the connection with enterprise development? Enterprise should do to look at such a kind of new concept? Microsoft Office 2010 is so great.

Jiang Xin: in 2001, November 10, China officially joined the WTO, the market competition into the white-hot stage. Market competition led service quality difference more and more small, service quality homogeneity tendency is more and more strong, such as newspapers and journals, postal-delivery, parcel delivery, finance and other business, from service form to the quality of service, the differences are getting smaller, competition difficult points'. Microsoft Office 2010 is so great.

This service will result will make the homogeneity is no longer the main standard business types, more and more customers for its more value is what services and provide service quality and timely degree. So we CRM is understood about concept, organization, is based, thus of technology and all the business process around each different customer demand for system. CRM attention from the whole customer lifecycle, to keep consumers, for consumer, to consumer analysis and recovery. Therefore, this and WTO in product as the center before seller's market is produced in CRM concept are distinguishing. Microsoft Office 2010 is so great.

Such as financial industry, China's accession to the world trade organization, will gradually cancel the limit for foreign Banks, foreign-funded Banks will get full access. Foreign Banks to handle foreign exchange businesses cancellation of regional and customer restrictions; Gradually cancel all existing the foreign capital bank ownership, operation and establish forms, including branches and licences to limit the cautionary measures of. Foreign Banks can press relevant provisions of the people's bank of China for foreign financial institutions, from service object restrictions, apply for RMB business, also may according to the relevant rules shall apply to the car consumer credit and finance leasing services. Outlook 2010 is powerful.

And at present foreign financial institutions have either from the ability to resist risk capital strength, or from the marketing management, service management etc, obviously won all better in China's financial industry will form a highly competitive market. Therefore, after enters the challenges and opportunities of Chinese financial is coexists. The key lies in whether respond to market changes, quickly and accurately at the right time to the right, provide highly efficient financial products and services. The corresponding measures are financial institutions through financial CRM construction, Outlook 2010 is powerful.

 how to develop special period characteristic financial products and marketing strategy, to establish a bank customer oriented, the response to the changing market CRM process.

initial choose CRM system, should according to their companies to determine the characteristics and industry characteristics, need to cooperate, together with suppliers to their industry in-depth understanding. Microsoft Office 2010 is so great.

First, in buying CRM software, companies must before about their business to their comprehensive analysis, the ability to accept this system for quotation. This analysis will reduce the possibility of purchase plan was cancelled, and help the company choose the right software and systems Office 2010 is my love.

Secondly, the enterprise should determine the overall operation needs investment cost. This includes sales, marketing, customer service and support needed costs, and the enterprise also need to clear a benchmark, continuously according to this benchmark measure to ensure on business conditions in accordance with the expected to. The total investment is not only should consider technology investment (such as hardware and software), and personnel and process itself investment, personnel of the company interior investment includes education and technical training for personnel needed expenses; Microsoft Office is inexpensive and helpful.

 Process itself needed investment must also included in the total investment of ownership, such as a change in management and knowledge flow needed money.

Finally, the investment returns to the plan predicted calculation. Want to predict investment returns for customer relationship management, must every major aspects, and then will predict alone comprehensive prediction results. According to the successful experiences, this step in the finance department of the company's best, and help to consider every dealer's different products, Microsoft Office is inexpensive and helpful.

because these vendors in selling products are often characterized by your company's specific investments and income is based on. In addition, they offer product introduction could be too vague. For example, once observed by many investment returns are not involve applicable to model a particular company, considering the personnel and the process itself needed all costs; Microsoft Office is inexpensive and helpful.

The forecast of revenues and also only is widely based on the basis of average, must not to every company is applicable.

 universal application implementation success rate is not high, in the Chinese market for your CRM development prospect how look upon?

Jiang Xin: countries in implementing CRM aspect very much the same, but have differences of 10% ~ 20%, mainly because of different cultural background and differences in the levels of economic development and form. China vigorously implementing the informatization in the demand of enterprise informatization, increasing. CRM start in China although not early, Office 2010 ¨Csave your time and save your money.

but CRM promotion, front of test-takers is risky, newcomers is lucky, will also stand in the forefront. Therefore, I believe in sufficient foreign advanced technology and experience of customer relationship management with their own enterprise realities, China's CRM will go in front.

Reporter: as CRM software suppliers of enterprises and suppliers, you think how should cooperate, can cause the CRM in enterprise management to maximize the value? Microsoft outlook 2010 is convenient!

Jiang Xin: this involves how to implement the CRM problem: the mySAP CRM provides a connection to customer relations management solutions, surrounded by enterprise to the customer whole value seamlessly core, can connect staff, processes and enterprise information, in order to achieve enterprise strategy Japanese standard. More mySAP CRM solutions and to enhance the ability of enterprises, with the lowest cost to provide better service, customer-focused business model, and help the entire organization can focus on customers and clients, and other requirements to maximize customer profitability. Outlook 2010 is powerful.

Company shall, in CRM innovation with suppliers for the whole entire stage, communication to ensure that key staff and customers how to progress and innovation innovative ways to influence the work every day to keep latest knowledge. CRM software cannot be created or instead of a business process, and installed an invalid process to create or maintain customer relationships, Outlook 2010 is powerful.

decision-making or produce product/service, so the company will take the time to carefully review your "customer as center", in the implementation of the process of your CRM innovation necessary correction before.

CRM practice need action group, established CRM shall contain senior leadership to customers and enterprise have practical experience compared the managers and employees. Outlook 2010 is powerful.

Reporter: CRM as enterprise management process, an integral part of how to select suitable for enterprise development demand enterprise itself the CRM?

goal is a friend had never used SAP software, and the scale in the 100-500 employees of small and medium-sized enterprises. Its target customers scale below a-one friend All - In - for 2,500 people following enterprise preparation suite; But higher than the soul for below 100 people 25 - the enterprise prepared suite. Microsoft Office 2010 is so great.

Klaey and chief executive KongHanNing emphasize that for those looking for a more customized for software companies should be turned to look All - in a friend ByDesign a-one, and more suitable for those moments to unpack - - PNP (box) function more interested in the company.

Klaey said: "we see different purchase inclination, different disposition preference, different needs, anyhow, different sizes of company for different products interested."

Kagermann said it is still not found in ByDesign image All - a friend of a-one sales. Microsoft Office 2010 is so great.

However, some of the early customers seem to think that's not so. Headquartered in San Francisco Pooch company is a faithful friend a-one SAP customers, but its founder and chief executive Marjorie Scholtz wanted to know whether the company can from existing SAP SMB products ByDesign transplanted into the soul. Office 2007 can make life better and easier.

Scholtz said: "if there is a managed, based on network system, we must use ByDesign." a friend

In addition, in the conference, a friend ByDesign SearchSAP Consulting Group of j com soul there the first ByDesign (One customer) interviewed Hirsch, Hirsch says, after comparison, soul there finally chose ByDesign not All - in a-one. Office 2007 can make life better and easier.

4. In a subsequent product promotion process, how will ByDesign soul respond?

In September of ByDesign conference held a friend, SAP the company announced 40 pilot and 20 users. When asked about nearly 3 months later, SAP will have a friend ByDesign users, how many Klaey replied: "there will be more." Office 2007 can make life better and easier.

But seems to have too many users increased momentum, but the SAP said it "is gradually expand" Klaey says there are three, independent factors need to consider: the new ByDesign products, new on-demand customization deployed model, different to marketing strategy.

 the market will ByDesign soul to more users promotion to the above three fields, we are fully understand and optimization product model." Klaey said.

Klaey says, in partnership, SAP has been phased progress. SAP has had 22 ByDesign partners, a friend, a friend ByDesign release since ByDesign partners after soul portal has been 15,000 different user access. Microsoft Office is so great!

Klaey said: "we just started ByDesign establishment cooperation partners for a friend more channels, we focused on agency partners, because it is a different model."

When the program matures, Klaey hopes to have 1,000 friend ByDesign partners.

5. SAP in below market will how to deal with type?

Although use ByDesign user momentum soul has not arrived, but the SAP revealed on the market in middle and small enterprise other areas of considerable income. Office 2010 ¨Csave your time and save your money.

"The secret of SAP's largest is that we are still small and medium-sized enterprise market leader." Klaey said.

SAP has 31,000 midsized small businesses, which accounted for user about 70% of its user base. Broken by the product, according to the report, SAP more than 16,000 a-one soul user, All - in - more than 25 10,500 a user. The invention of Microsoft Office 2010 is a big change of the world.

Klaey said smes in every year, SAP sales income of software on the market more than 1 billion euros in 2007, and SAP the first nine months of small and midsized increased 4,800 user. At present, in manufacturing enterprise informatization, no matter from which Angle, customer relations management system CRM are manufacturing the indispensable part of enterprise informatization, when after the importance of SARS, CRM is be more enterprise in the desktop. Office 2007 is so powerful.

Just finished in Shanghai near China manufacturing industry development strategy in CRM and BBS, after the WTO times mentioned again the CRM, and became quite concerned about enterprise CEO and CIO one of the highlights of the enterprise management, CRM, CRM way what it means in the form of a kind of CRM for enterprise development down many attention, reporter interviewed SAP China business development director Mr. Xin jiang.

In small and medium-sized enterprise market, not lack of commercial application software vendors, such as NetSuite, Salesforce. Com and Intuit, they all have their own SaaS products.

Klaey said: "no one can like us have a comprehensive solution, I think, if you provide only CRM - a small function - this is enough to give the user fully competitive advantage. Users need different solutions, and we have a complete platform." Microsoft Office 2007 is my love!

Klaey added, many users said that other products in order to be able to provide ByDesign part of soul, even need to install a function of the additional software.

"Small and medium enterprise users, hoping to avoid in order to achieve the integration and in the IT staff, they certainly hope invested some provides a functional products, including this."

Some of the early users agree with these views. Office 2010 is my love.

Headquartered in countries of Consulting Group company Pennsylvania there, the SAP products executive director Harry Hirsch said: "we hope to have an integrated solutions, from pricing point of view... if we cobbled together a solution, then the cost than $149 (each user use the soul ByDesign monthly must pay cost) to be so difficult. Office 2010 is my love.

However, many analysts think, although ByDesign is a friend of the existing SAP product of significant improvements, it's usability and other begin their products based on the SaaS Netsuite Workday, for instance, manufacturers Salesforce. Com products and is different. Office 2010 is my love.

When a friend ByDesign release, chief analyst at Forrester market research institutions where Ray said: "the SAP than current prefab type (on - premise) firms more competitive, but with other competitors - some pure SaaS competitors - SAP may have this level of function, but do not have usability." Office 2010 is my love.

3. A friend ByDesign will and All - in 25 a-one and soul competition?

A friend ByDesign faces another major problem is, whether it's other products jointly with SAP competition. SAP firm says the situation is not going to happen.

features and can handle large volumes of version, etc. The pricing and function associated mode can make even the most ordinary users can seamlessly from personal use version for department use version of migration. Users will be able to gradually create their auto-merging SaaS BI system, Microsoft Office 2010 is so great.

from easy to use a set of front-end tool development to increasing the comprehensive system backend ability, such as managed data warehouse, development environment and single point login security function etc.

IDC business analysis solution vice President Dan Vesset said: "the current market trend displays, Office 2010 is my favorite.

easy to use and access of SaaS business intelligence tools of user demand is very strong. IDC research forecast in the next five years, the SaaS business intelligence market growth rate will more than the whole of business intelligence and analysis tools market growth speed three times. Due to the enterprise is seeking intuitive, based on cloud computing solution to boost job, Microsoft Office is helpful.

so of end users for enterprise users, those already can supplement traditional business intelligence inquiry, reports and analysis function, and can support business flow, search and collaboration applications will be more and more attractive - especially those who provide rapid, optional deployment scheme applications." Microsoft Office is helpful.

SAP BusinessObjects BI OnDemand solutions will through the Oco company specific industry and particular business solutions to gain. The BusinessObjects Oco company is SAP, which is dedicated to OEM partner for large enterprises and in high-end market provides business solutions. Meanwhile, SAP is also plan later in 2010 by SAPreg; PartnerEdge ¢â channel partners ecological system to provide SAP BusinessObjects OnDemand BI solution. Microsoft Office is helpful.

Oco company chief executive Bill Copacino said: "Oco is SAP BusinessObjects partner, SAP BusinessObjects BI OnDemand solution will bring unique for Oco market opportunity, let us be

 Web 2.0 innovative solutions, providing enterprise cutting-edge analysis capabilities. Oco pre built by industry and business analysis function and SAP BusinessObjects BI OnDemand solutions, users can access combined with rich content, and based on the detailed data, the trading levels create persuasive dashboard final report. Office 2010 ¨Csave your time and save your money.

 Because multi-dimensions and business information for the rich can clear insight, and users can identify specific improvement opportunities for all kinds of solutions, and analyzed, finally take decisive action, thus realizing the intrinsic value of the solution." ¡¾ ZhuanGao ¡¿ eNet silicon valley power ByDesign (formerly named as "soul") was A1S SAP in New York in the United States has released its new development in small and medium enterprises (SME) Business suite. Microsoft outlook 2010 is convenient!

 It with a friend and a friend All - in 25 a-one together construct the SAP in small markets portfolios. SAP 2010 whether we can achieve 100,000 users will largely depend on the portfolio.

After releasing, ByDesign attracted most of the soul of attention. Below ByDesign share five about soul market strategy and small and medium-sized important issues.

These five question is: Outlook 2010 is powerful.

1. What is "super leasing" (mega - tenancy)?

Once there are some who guesses, SAP ByDesign is the soul by tenants (multi - tenancy) or single tenant isolated - tenancy) release (model.

Many SaaS allow multiple users to use tenants the same operating environment, this is released the SaaS vendors cost-effective way, lowest cost. On the other hand, the way to make every single tenant of each application server only corresponds to a user. Although this method allows users can have some extra flexibility, but for suppliers to it is the lowest way. The efficiency Outlook 2010 is powerful.

SAP ByDesign, said a friend will be based on "super leasing" (Mega - the delivery model tenancy). SAP the SMB (small and medium-sized enterprise market) department manager Klaey said, "super leasing" combines many tenants and single tenants two models. Microsoft Office 2007 is my love!

Klaey said: "our super rent" model used more all the tenants mode expansibility and TCO standards, of course, for us, for each user to create a single data instance is very meaningful, therefore, we think, technical term is not important, the important thing is: if you meet customer needs?"

 applications. Its main features include:

SAP BusinessObjects Explorer software is able to provide users with powerful data retrieval and visual function. Microsoft Office is so great!

No business intelligence can guide the user experience of using gradually complete access to data, retrieval, visualization and sharing, without the switch between multiple applications.

Support visit all the on-demand customization (rest on -) system and the preset (on the premise) system - data, including data in SAP system from Salesforce, and customer relationship management (CRM) application of data. Users will also be able to pass the earth is simple and convenient, and then create dashboard, data generated report or interactive visual chart. Office 2010 ¨Csave your time and save your money.

Can on-demand making special report, the hypotheses in the company is analyzed, and can share information and safely. Enterprise business personnel will be able to quickly, anytime, anywhere for customers, partners, and all relevant personnel with enterprise business provides up-to-date current data.

GENBAND company CRM business application department manager Reese said: "GENBAND Angie has been successfully used crystalreports. Com (crystal reports) years, IT makes us above Salesforce application in the function of added report. The invention of Microsoft Office 2010 is a big change of the world.

I saw in the SAP BusinessObjects BI OnDemand, all the function is very easy to grasp and to control, SAP BusinessObjects Explorer tools such as will be attract more users' concern a great product. This solution components in is not like we see other BI application so 'technology". GENBAND USES a lot of Oracle back-end products and Salesforce front-end product, therefore, this solution is another key benefits is: IT can so easily and quickly integrated into our current IT architecture. "among Office 2007 is so powerful.

SAP BusinessObjects BI OnDemand solution will adopt flexible pricing schemes, allowing users to advance to try and use, and according to your current needs to determine the size of the deployment. Three versions are being planned, from the comprehensive edition storage capacity

- in order to meet different scale enterprise SaaS (for easy-to-use software as a service) business intelligence (BI) tools increasing demand, SAP company (NYSE: SAP) has announced officially launched SAP BusinessObjects OnDemand BI solution. Microsoft Office 2010 is so great.

This kind of solution can provide a flexible approach, a complete business intelligence tool kit, it mainly to enterprise may use all commercial intelligence at ordinary workers, not currently in the market for such products are most cannot provide users thoughtful service. This solution good usability is also manifest in the user experience or training need can be handcuffed. With SAP BusinessObjects BI OnDemand solutions, Office 2010 is my favorite.

users through the use of BusinessObjects Explorer software can SAP visit various sources of data and visualization of land retrieval. Even the most ordinary users enterprise, but can be by simply click a few mouse clicks to combination data, and then based on detailed guidance generate reports, user is analyzed. In addition, this innovative solutions based on business demand will be stratified pricing model, make enterprise may, according to their current needs to choose simple, so as to ensure cost effectiveness is the best. Office 2007 can make life better and easier.

SAP BusinessObjects product portfolio of rest on - for solutions are now more than 26 million users with promoting business development necessary tools and information. According to customer feedback, SAP BusinessObjects BI OnDemand solutions BusinessObjects already will all the SAP SaaS BI relevant solution together, forming a complete and integrated business intelligence tool kit. Microsoft Office 2007 is the best invention in the world.

 The customer will simply using a manufacturers products can satisfy all of your preset (premise) and on - on - customize (according to the needs of business intelligence needs rest), and no longer need through the way to deploy piece of commercial intelligence application. Microsoft Office is helpful.

SAP BusinessObjects BI OnDemand solutions will also provide many new for business users, unprecedented convenience functions, to facilitate their online access and mining data, better insight enterprise operation conditions and can safely and firewall inside and outside colleague